FREQUENTLY ASKED QUESTIONS

QUESTIONS ABOUT THE ARTICLE

The item is currently out of stock. When is it expected to be available again?
If we have received a delivery date from the manufacturer, it will be mentioned in the product description. The status in the item description is always up to date. If you would like to receive a back-in-stock email, please sign up directly in the article with your email address.

QUESTIONS ABOUT THE ORDER

Can I place an order by phone?
Unfortunately not, the order can only be placed through our online store.

Can I change an order I have already placed?
No, the order cannot be changed once it has been placed. It can only be cancelled as long as it has not left our warehouse.

COMPLAINT ISSUES

How long can I return a product to you?
After receiving your package, you have 14 days to return the order to us.

How can I complain about a product or an order?
We ask you to fill out the complaint on your customer account.

How can I return a product or an order?
Please choose a shipping service provider of your choice. Please do not send us unfree packages, they will not be accepted by our staff.

How and when will I get my money back?
Your return will be processed within 5-10 business days after receipt. After that, the refund will be commissioned. I have received a defective item.

How can I proceed?
We are very sorry that you have received a defective or damaged item from us. Of course, you can return the item within the warranty period. Please send us two to three photos of the damaged item with the following information: Invoice number - Item description and the item number if applicable - Brief description of the defect. We will check the pictures and get back to you as soon as possible.

DELIVERY QUESTIONS

How fast do you deliver?
Depending on the workload, we will try to ship your package within 24 hours after receiving your payment.

To which countries do you deliver?
We ship within the European Union, some items are not available in various countries due to legal or sales restrictions.

Where is my package right now?
As soon as your order leaves our warehouse, you will receive a shipping confirmation by email. This will contain the link to the tracking page. Alternatively, you can also track your shipment via your account page.

My package was sent but did not arrive - what can I do?
In this case, we ask you to contact our customer service. We will take care of your concern immediately.

How can I change my shipping address after I place my order?
In this case we ask you to contact our customer service. If your order is already on the way, please contact the responsible delivery service.

PAYMENT ISSUES

What payment options do you offer?
We currently offer the following payment methods: Credit Card, PayPal, Apple Pay, Twint, PostFinance

How do I know if you have received my payment?
We will inform you as soon as the amount has been booked. The order will then be shipped as soon as possible. Please note that for bank transfers it can take 1-3 business days until we receive the payment.